• Qualified technician available by phone to answer customer questions, support unit testing, and provide instant feedback for any technical issue which user may encounter.

• Surveillance and observations of ESS operation to ensure performance in accordance with business requirements
• Support to maintain maximum ESS functionality, actively making customer aware of events/incidents which may alter or impact operations
• Escalation and communication of operating issues when necessary via electronic notifications.
• Equipment troubleshooting and fault-handling in line with agreed upon timelines and responses.
• Remote resolution of faults when possible

• Periodic reporting (weekly, monthly, quarterly or annual) summarizing key operating metrics.

Standard

Advanced

• Performance analytics and reporting
• Engineering support and performance improvements
• Market optimization, operations and coordination

• Real-time operation, monitoring and technical system support